Apoyo

Last Updated/Effective Date: October 22 2025

These Terms and Conditions (the "Terms") govern your use of this website, our mobile applications or website, and any other linked and related pages (collectively, the "Sites"), as well as the offer and sale of products available for purchase on the Sites ("Product") by Squishable B.V. ("Squishable," "we," "us," or "our").

These Terms apply to Squishables.eu users in the European Union, the United Kingdom, and internationally. For consumers in the European Union, these Terms are governed by Dutch law. For consumers in the United Kingdom, these Terms are governed by the laws of England and Wales. In all cases, consumers retain the right to bring claims before the courts of their place of residence as required by applicable consumer protection law.


BY ACCESSING OR USING THE SITE, YOU ("YOU") AGREE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ACCESS OR USE THE SITE.

We may modify these Terms at any time. All changes will be effective immediately upon posting to the Site. Material changes will be conspicuously posted on the Site or otherwise communicated to you. By using the Site after changes are posted, you agree to those changes.

1. Use of the Site

The Sites are only for personal use of individuals aged 16 or the digital age of consent in your country of residence, whichever is lower. By accessing the Sites, you agree that you will:

• Provide accurate, current, and complete information about you as may be prompted by any forms for the Sites ("Personal Information").
• Keep any password or other account information which permits access to the Sites or any part of the Sites strictly confidential and shall not divulge it to any third party.
• Not use the Sites for any unauthorized use including, but not limited to, unauthorized entry, misuse of passwords or misuse of any other information.
• Not delete or alter, in part or in whole, any copyright, trademark, audio, images, software, text, artwork, video clips or any other materials (the "Content") from any part of the Sites.
• Not copy, perform, publish, transfer, create derivate works from distribute, exchange, modify, sell, transmit or otherwise commercially exploit or use any Content from the Site, for any purpose other than personal use, including but not limited to any business, commercial, or public purpose.
• Only access the Sites and their Content for your own internal non-commercial use only.
• Not use the Sites in any manner that could damage, disable, overburden, or impair the Sites or interfere with any other party's access to or use of the Sites.
• Not attempt to gain unauthorized access to the Sites, computer systems or networks connected to the Sites, through hacking, password mining or any other means.
• Not use the Sites or networks connected to them to commit or encourage a criminal offense, to insert, transmit or distribute viruses or corrupt data, whether to the Sites or otherwise, or to send any unsolicited advertisement or other promotional material or "spam".
• Not engage in any activities related to the Sites that are contrary to applicable laws, rules or regulations.
• Not use the Sites for any purpose that is unlawful or prohibited by these Terms.
• As long as you comply with these Terms, Squishable grants you a non-exclusive, non-transferable, limited right to enter, display, and use the Sites and Services (defined below). You agree not to interrupt or attempt to interrupt the operation of the Sites or any Services offered through the Sites in any way. Notwithstanding anything to the contrary, Squishable reserves the right, without notice and in its sole discretion, to cancel or restrict your access to and use of any portion of or the entirety of the Site or Services offered through the Sites. You understand and agree that we may do so without any liability whatsoever.

2. Content of the Site

• We may, from time to time, make newsletters, messaging services, chat services, bulletin boards, message boards, blogs, other forums, new product updates and other such services available on or through the Sites (the "Services"). In addition to any other rules or regulations that we may post in connection with a particular service, you agree that you shall not upload, post, transmit, distribute or otherwise publish through the Sites or any of the Services, any materials which: Restrict or inhibit any other user from using and enjoying the Sites or the Services;
• Are fraudulent, unlawful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, sexually explicit or indecent or otherwise offensive to human decency;
• Constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law;
• Violate or infringe the rights of third parties including, without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy or publicity or any other proprietary right;
• Contain a virus, spyware, malware or other harmful component;
• Contain embedded links, advertising, chain letters or pyramid schemes of any kind;
• Constitute or contain false or misleading indications of identity, origin, endorsement or statements of fact.

3. Creating an Account

In order to make Your Product available through the Sites and receive Your Payment, you must create an account ("Account").

• When creating an Account, Squishable may ask you to provide certain personal information, create a username and password for the Account, and provide other information, including information pertaining to Your Likeness and Content.
• By using the Sites and creating an Account, you agree to (a) only provide accurate, current, and complete information; (b) maintain and update the information you provide to Squishable, as necessary; (c) maintain the security of your login credentials to your Account and accept all risks of unauthorized access to your Account; and (d) immediately notify Squishable if you discover or otherwise suspect any security breaches related to your Account or the Sites. You acknowledge and agree that Squishable is not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Account.

4. Ownership

The Site contains Content owned by or licensed to Squishable ("Squishable Content"). Squishable owns and retains all rights in the Squishable Content, including all intellectual property rights. Squishable hereby grants you a limited, revocable, non-sublicensable license to reproduce and display Squishable Content (excluding any software code) solely for your personal, non-commercial use to view the Sites and otherwise as necessary to use the Services. Except as expressly permitted by these Terms, you shall not copy, capture, reproduce, perform, transfer, sell, license, modify, manipulate, create derivative works from or based upon, republish, upload, edit, post, transmit, publicly display, frame, link, distribute, or exploit, in whole or in part, Squishable Content. You shall not remove any copyright or trademark notices or other notices that accompany it. Except as set forth above, nothing contained in these Terms shall be construed as conferring by implication, estoppel or otherwise any license or right under any trade secret, patent, trademark, copyright or other intellectual property right of Squishable or any third party. All licenses not expressly granted by Squishable are reserved. You acquire only the right to use and access the Services, Squishable Content and Sites pursuant to these Terms, and you do not acquire any ownership rights or title in or to the Services, Squishable Content or the Sites. "Squishable Inc.," and all Squishable product and service names, are trademarks or service marks of Squishable or its affiliates (collectively, the "Marks"). All copyright-protected graphic images including, but not limited to, photographs and other visual depictions of Squishable Products ("Images") are owned by Squishable or its affiliates. Except as otherwise permitted in these Terms, no right or license to use the Marks or Images is granted under this Agreement. You have no rights, title, or interest in or to the Marks or the Images and you shall not adopt, use, or attempt to register any of the Marks or Images.

5. Terms of Sale.

The following section applies to the purchase of any Squishable Products from the Sites.

Descriptions of Products and Services

• We strive to provide complete, accurate and up-to-date descriptions and visual representations of all Products displayed on the Sites. We make no representation or warranty whatsoever as to the reliability, accuracy, timeliness, usefulness or completeness of any information or graphic images on the Site or available through the Services. The Sites may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
• There may be some variations between the color of Products as shown on our Sites and the actual color of the Product. This is because computer monitors display colors differently and everyone may see colors differently. We strive to ensure our photos are as life-like as possible, but please understand the actual color of the Product may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the Product.

Availability of Products and Service

• Our Products offered on the Sites may not be available or accessible in your particular locality. We make no representation or warranty that any specific Product will be available at any time in your particular location.
• Furthermore, Squishable reserves the right to alter, modify, add or discontinue completely any of the Products or Services, temporarily or permanently, at any time, in its sole discretion, without notice and without liability.

Your Representations to Us

• The products offered for sale and sold through the Sites are intended for your personal use only and not for resale. By placing an order through the Sites, you warrant that you are purchasing the Product(s) only for personal use. We, in our sole discretion, reserve the right to refuse to fill any orders which we believe are intended for resale.

Purchases

• Subject to availability, orders can be placed online directly through our Sites or at a store. Although we make every effort to keep sufficient stock of items listed on our Sites, occasionally we do sell out of certain styles. If an item that you ordered is out of stock, we will notify you via e-mail.

Pricing and Payment

• Prices displayed on the Sites are shown in local currency and include value added tax (VAT) at the applicable rate for your delivery destination within the European Union or the United Kingdom. The exact VAT amount and applicable rate will be confirmed during checkout based on your shipping address, and the final order summary will display the total price including VAT and any applicable shipping fees.
• You agree that the risk of loss or damage to products passes to you when you (or a person you nominate, other than the carrier) take physical possession of the products. If you arrange your own carrier (not offered by us), risk passes when we deliver the products to that carrier.
• We will provide the conditions of use relating to any discount or promotion code at the time of issue. Despite our best efforts, there may be cases where items on the site may be mispriced or coupon discounts may be applied incorrectly. If an item's correct price is higher than our stated price or a coupon error occurs, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Order Processing and Delivery

• Orders will be processed and delivered Monday through Friday, excluding holidays. Order processing time begins 48-72 business hours after an order has been submitted. All orders are subject to review, and Squishable reserves the right to request additional identification, billing and shipping information. The billing information provided must be able to be verified and must match what your bank has on file. If the info you entered does not match what your card issuer was attempting to verify, it might create a pre-authorization on your card. When you place an order on our website, we will only charge your payment method once we have verified your payment details, received authorization, confirmed stock availability, and your order is ready to be shipped.
• All orders will be calculated with applicable shipping fees. Some orders that meet stated thresholds will have free shipping. If a package is marked delivered but not received, notify us within 7 days. We will investigate with the carrier and assist in resolving the issue. Outcomes may include replacement, refund, or a carrier claim, depending on the investigation results and carrier terms. This does not affect your statutory rights.
  The total display price, including taxes and shipping, will be displayed before the order confirmation.
• Once you have received your order, if you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to our contact page.

Return and Refunds Policy

• Under EU and UK consumer protection laws, you have the right to withdraw from your purchase within fourteen (14) days of delivery without giving any reason. To exercise this right, you must notify us within this period using the contact form on our Site. You will then have a further fourteen (14) days to return the goods to us. We will reimburse all payments received from you for the returned goods, including the cost of standard delivery (if any) but excluding any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result of the reimbursement.
• We voluntarily extend this statutory withdrawal period to thirty (30) days from delivery. Please note that products must be returned in a condition consistent with what is reasonably necessary to inspect and try them as you would in a store. If goods have been used in a way that goes beyond this, we may make a deduction for any loss in value.
• To request a return, please fill out a request form in the contact area of our site. Once we receive your email, we will review and send you a confirmation email. If your return has been approved, you will receive an email with additional return instructions.
• If your return is related to a damaged or defective product, you will receive a shipping label from us. Otherwise, you are responsible for your own shipping and insurance for return packages. Customized or made-to-order Squishable products are excluded from the statutory right of withdrawal. Squishable reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund will not be granted. Additionally, we will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.
• All products you purchase from us are covered by a legal guarantee of conformity under applicable EU and UK consumer protection laws. This means that if your product is faulty or does not conform to the contract, you are entitled to have it repaired, replaced, or refunded for a minimum of two (2) years from the date of delivery, at no cost to you. This legal guarantee exists independently of, and in addition to, any voluntary commercial warranties we may provide.
  

6. Right to Modify

We reserve the right to add to, change, remove or otherwise modify any part of these Terms at any time, without notice. Any changes to these Terms will be effective immediately upon posting of the updated Terms to this webpage. Continuing to use the Sites after any changes are posted constitutes your acceptance of and agreement to be bound by any changes. Furthermore, Squishable may add, change, discontinue, remove, modify or suspend any other Content, Services, or Products posted on the Sites, temporarily or permanently, at any time, without notice and without liability.

7. Disclaimer of Warranties and Damages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITES, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, SQUISHABLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE, AND NON-INFRINGEMENT. FURTHERMORE, SQUISHABLE DOES NOT WARRANT THAT THE SITES, SERVICES, CONTENT AND PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, BE ACCURATE OR COMPLETE, THAT THE USE OF THE FOREGOING WILL BE UNINTERRUPTED, TIMELY, ERROR FREE OR SECURE, THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SITE, SERVICES, OR CONTENT WILL BE CORRECTED, OR THAT THE SITE, SERVICES OR CONTENT WILL BE VIRUS FREE.

NOTHING IN THESE TERMS SHALL AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER, INCLUDING YOUR RIGHT TO A LEGAL GUARANTEE OF CONFORMITY FOR A MINIMUM OF TWO (2) YEARS UNDER APPLICABLE CONSUMER PROTECTION LAW.

8. Limitation of Liability

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, SQUISHABLE'S TOTAL LIABILITY UNDER OR RELATED TO THESE TERMS, THE SITES, THE SERVICES, OR THE PRODUCTS SHALL BE LIMITED TO DIRECT DAMAGES THAT WERE FORESEEABLE AT THE TIME OF CONTRACTING. THE EXISTENCE OF MULTIPLE CLAIMS SHALL NOT ENLARGE THIS LIMITATION.

IN NO EVENT SHALL SQUISHABLE, ITS AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITIES, OR OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH (I) THE USE OR MISUSE OF THE SITES, SERVICES, OR PRODUCTS; (II) THE INABILITY TO USE THE SITES OR SERVICES; OR (III) ERRORS OR OMISSIONS IN THE CONTENT OR FUNCTIONS OF THE SITES OR SERVICES, WHETHER SUCH CLAIM ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF SQUISHABLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR LIABILITY FOR DEFECTIVE PRODUCTS IS SUBJECT TO YOUR STATUTORY RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAWS, INCLUDING YOUR RIGHT TO A LEGAL GUARANTEE OF CONFORMITY FOR A MINIMUM OF TWO (2) YEARS. NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS.

9. General Provisions.

These Terms and any additional terms posted on the Sites together constitute the entire agreement between Squishable and you with respect to your use of the Sites and the Services as well as your purchase of our Products. Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms. Squishable may assign its rights and duties under these Terms to any party at any time without notice to you.

The Terms and any action related thereto will be governed and interpreted by and under the laws of the Netherlands without giving effect to any principles that provide for the application of the law of another jurisdiction.

10. Dispute Resolution

If you have any concerns or complaints regarding the Site or our Products, we encourage you to first contact us through our Contact Us form so that we can attempt to resolve the matter informally.

If we cannot resolve the issue directly, any dispute or claim arising out of or relating to these Terms, the Site, or the Products shall be governed by and construed in accordance with the following:

• For consumers located in the European Union: the laws of the Netherlands, without regard to conflict of law principles. Disputes may be brought before the competent courts of Amsterdam, the Netherlands, or in the courts of your place of residence within the European Union.
• For consumers located in the United Kingdom: the laws of England and Wales. Disputes may be brought before the courts of your place of residence in England, Wales, Scotland, or Northern Ireland.
  
  As a consumer, you may also be entitled to use the European Commission’s online dispute resolution platform, which is available at: https://ec.europa.eu/consumers/odr. To the extent permitted by law, no claim or dispute may be brought more than two (2) years after the cause of action arose. Nothing in this section limits any statutory rights that you may have under applicable consumer protection laws.
  

11. Privacy And Security

Data collection and use, including the collection and use of personal information, is governed by our Privacy Notice. You shall be solely responsible for the security, confidentiality and integrity of all information that you receive, transmit through or store on the Services. You understand that we cannot and do not guarantee or warrant that file available for downloading from the Internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Site for any reconstruction of any lost data. No data transmission over the Internet can be guaranteed to be 100% safe. Thus, we cannot warrant that your information will be absolutely secure. You shall be solely responsible for any authorized or unauthorized access and use of your account by any person. You have the affirmative responsibility to monitor and control access to your account information.

12. Contact Us.

Please report any violations of the Terms, including objectionable behavior, to hugme@squishables.eu. Further information about data handling can be found in our Warranty Policy, Privacy Notice and Cookie Policy.